Terms and Conditions
Effective Date: 27/01/2025
Welcome to Scrap Mitra! These Terms and Conditions (“Terms”) govern your access to and use of our online platform, including the scheduling of doorstep scrap pickup services. By using our website, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
- Definitions
1.1 “Scrap Mitra” refers to the online kabadiwala service operated by [Company Name].
1.2 “User” or “Customer” refers to any individual accessing or using the Scrap Mitra website to schedule scrap pickup services.
1.3 “Services” refers to scrap collection and related activities offered through Scrap Mitra.
- User Obligations
2.1 Information Accuracy: When scheduling a pickup, you must provide accurate and complete information, including your name, mobile number, pickup address, and preferred pickup date.
2.2 Timely Availability: Ensure that someone is present at the provided address on the scheduled date and time for the pickup.
2.3 Prohibited Items: Only non-hazardous, household scrap items will be accepted. The following are strictly prohibited:
- Hazardous materials (e.g., chemicals, batteries, medical waste)
- Illegal or stolen goods
- Service Terms
3.1 Pickup Scheduling: Customers can schedule scrap pickups by selecting a preferred date and providing the required details on the Scrap Mitra website.
3.2 Rescheduling and Cancellations: Users may reschedule or cancel their pickup at least 3 hours before the scheduled time.
3.3 Acceptance of Scrap: Scrap Mitra reserves the right to refuse items that do not meet the specified criteria or are deemed unsafe for collection.
- Privacy Policy
4.1 Data Collection: Scrap Mitra collects personal information such as your name, mobile number, and address solely for providing our services.4.2 Data Usage: Your information will not be shared with third parties except as necessary to fulfill our services or as required by law. For more details, please review our Privacy Policy.
- User Conduct
5.1 Users agree not to misuse the platform or engage in any activity that disrupts or interferes with the proper functioning of Scrap Mitra’s services.
5.2 Scrap Mitra reserves the right to deny service to users who violate these terms, including providing false information or failing to adhere to our guidelines.
- Limitation of Liability
6.1 Scrap Mitra will make reasonable efforts to provide timely and reliable services. However, we shall not be held liable for any delays, interruptions, or inability to provide services due to factors beyond our control, including natural disasters or technical issues.
6.2 Scrap Mitra is not responsible for the value assessment or verification of the scrap items provided.
- Modification of Terms
7.1 Scrap Mitra reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the service constitutes acceptance of the revised Terms.
- Governing Law
8.1 These Terms are governed by the laws of India Jurisdiction. Any disputes arising from these Terms shall be resolved in the courts of India Jurisdiction.
- Contact Us
For questions or concerns regarding these Terms, please contact us at:
Email: team@scrapmitra.com
Phone: +91 95825 85515
By using Scrap Mitra’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.